Support & Contact Information

We've made it easy to handle everything about your account online 24/7, but sometimes you still need more information. If you need to pay your bill or view your electricity usage, you can do it all right here. Think you have a weird question? Trust us, we've heard it. And you can probably find the answer in our Frequently Asked Questions section.

"My power is out!"

Need to report an outage or fallen wire? To get faster service—and save your precious cell phone battery—please call your local Transmission and Distribution Utility (TDU) directly, listed below.

AEP Texas Central (866) 223-8508
AEP Texas North (866) 223-8508
CenterPoint Energy
(800) 332-7143
Nueces Electric Cooperative (800) 632-9288
Oncor Electric Delivery (888) 313-4747
Sharyland Utilities (800) 442-8688
Texas-New Mexico Power Company (888) 866-7456

Executive Feedback

Compliments, comments or complaints? Tell us.

Best time to call?

Tuesdays, 9 am - 1 pm CST
Wednesdays, 9 am - 4 pm CST
Thursdays, 9 am - 4 pm CST
Fridays, 9 am - 12 pm CST

4Change Customer Care

Toll Free: (855) 784-2426
Mon - Fri, 9 am - 5 pm CST

Our Address

4Change Energy
PO Box 660361
Dallas, TX 75266-0361

Questions about your 4Change account?

Find super-speedy answers in our FAQs.

Wondering about enrollment?

Check out the Enrollment FAQs or find your low rate.