We've made it easy to handle everything about your account online 24/7, but sometimes you still need more information. If you need to pay your bill or view your electricity usage, you can do it all right here. Think you have a weird question? Trust us, we've heard it. And you can probably find the answer in our Frequently Asked Questions section.

Power Outage Instructions

Need to report an outage or fallen wire? To get faster service—and save your precious cell phone battery—please call your local Transmission and Distribution Utility (TDU) directly, listed below.

Phone Number AEP Texas (866) 223-8508
Phone Number AEP Texas (866) 223-8508
Phone Number CenterPoint Energy (800) 332-7143
Phone Number Oncor Electric Delivery (888) 313-4747
Phone Number Texas-New Mexico Power Company (888) 866-7456
Phone Number Lubbock Power & LIght (806) 775-2509

4Change Customer Care

Toll Free: (855) 784-2426
Mon - Fri, 7am - 8pm CST Sat, 8am - 5pm

Please Send Faxes to: 1-866-346-1812

Email Support:

Best time to call?

Tuesdays, 9 am - 1 pm CST
Wednesdays, 9 am - 4 pm CST
Thursdays, 9 am - 4 pm CST
Fridays, 9 am - 12 pm CST

Our Address

4Change Energy
PO Box 660361
Dallas, TX 75266-0361

Questions about your 4Change Energy account?

Find super-speedy answers in our FAQs.

Wondering about enrollment?

Check out the Enrollment FAQs or find your low rate.