Power Outage Help
Is your power out, or do you need to report an outage? There are several reasons that your power could be out, like a utility pole that's fallen, equipment failure, or severe weather. If there has been no severe weather in your area, double-check in MyAccount that your most recent bill has been paid.
If your bill is paid but you still find that your power is out, then follow the proper protocols and then contact your local Transmission and Distribution Utility (TDU) directly. They will be able to assist you fastest in restoring power to your area and home.
Steps to reporting an outage
1. See if your neighbors have power.
2. If they have power, check your electrical panel for a tripped circuit breaker.
3. If the circuit breakers look fine then locate and notify your TDU below.
TDUs are listed below by area:
AEP Texas
866-223-8508
Report an outage >
Track an outage >
Set outage alerts >
CenterPoint Energy
713-207-2222
or800-332-7143
Track an outage >
Set outage alerts >
View Action Center >
Oncor Electric Delivery
888-313-4747
Report an outage
Track an outage >
Set outage alerts >
Texas-New Mexico Power Company
888-866-7456
Report an outage >
Track an outage >
Lubbock Power & Light
806-775-2509
Report an outage >Track an outage >
Information about TDU Load Shedding
Your TDU also maintains procedures for involuntary load shedding, which is rare, but can but occur in the event of a power emergency. More information by TDU can be found below:
Oncor Electric Delivery >
Texas-New Mexico Power Company >
CenterPoint Energy >
AEP Texas >
Lubbock Power and Light >