4Change in the News
4Change in the News

4Change Energy was founded on the idea of providing cheap electricity to customers across Texas and giving back to our local communities. We're determined to do our part and help our neighbors, and make sure that you—the customer—are taken care of along the way.

This mission often leads to us making the news for our charitable giving, award winning service, partner events, low cost electricity promotions, and more. Don't take our word for it; click any of the links below to see why 4Change Energy is a different kind of electricity provider.

For the 4th Year in a Row 4Change Energy Stands Out


September 24, 2020

“Customers are recommending a few elite Texas REP brands based upon their NPS. That advocacy can translate to better franchise values and increased market share,” said Chris Oberle, senior vice president at Escalent. “The large NPS performance gap indicates the market is ripe for a shakeout, where the top 10 brands have an opportunity to grab the lion’s share of customers.” The top 10 Texas REPs that customers recommend others should use are: 4Change Energy, Champion Energy Services, Acacia Energy, Just Energy, Alliance Power, NEC Retail, American Light & Power, WTU Retail, Beyond Power, Xoom Energy.

CLICK HERE TO READ FULL ARTICLE

4Change Rated #2 Most Trusted Provider


September 25, 2019

“The top Texas REPs are conscious of how trusted and valuable their brand is with consumers,” said Chris Oberle, senior vice president at Escalent. “The good news for REPs is there is plenty of opportunity to build brand trust and attract new customers. Texans are open to hearing about and using new providers they can trust.” Another finding of the study shows that after 17 years of deregulation, 38% of Texans prefer to purchase their electricity from a REP, while 28% would like to use their incumbent utility. Of the incumbent utilities, AEP Texas (32%) and CenterPoint Energy (31%) have the strongest preference among Texans.

CLICK HERE TO READ FULL ARTICLE

Five Texas Retail Electric Providers Stand out


February 18, 2019

Despite a two-point drop in the average net promoter score (NPS) of Texas retail electric providers (REP), five REP standouts post NPS of at least twice the market average. A Cogent Reports survey of Texas customers shows the annual market NPS lowered from 19.6 in 2017 to 17.6 in 2018. As NPS is based upon customer likelihood to recommend a company to others, many believe high NPS is an indication of high customer satisfaction among competitive retailers. American Light & Power, NEC Retail, Constellation, TriEagle Energy and Bounce Energy achieve NPS ranging from 36.3 to 60.0. These results are from the 2018 Texas REP Trusted Brand™ report, a Cogent Reports™ study by Market Strategies International-Morpace.

CLICK HERE TO READ FULL ARTICLE

Retail Electricity Providers: Top 25 in the United States


2019

Retail electric providers (REPs) offer supply services, rates and other related products to residential and business customers (your local utility still delivers that electricity) in deregulated markets across the United States. Deregulation encourages low electric rates and great service, as competition develops between established electricity providers. Obviously, retail electric service providers need to attract and retain customers, so offering the best rates, service, etc. is in their best interest — and yours. We’ve put together a list of 25 of the top providers from across the US’ deregulated electricity markets. We’ve gathered information from the Better Business Bureau (BBB), JD Power, sales material from individual REPs, as well as other resources to come up rel="noopener noreferrer" with a comprehensive profile rel="noopener noreferrer" of each company.

CLICK HERE TO READ FULL ARTICLE

Houston businesses step up to help workers as second missed paycheck looms


January 22, 2019

A growing number of businesses in Houston are working to help thousands of federal employees who haven’t seen a paycheck for 32 days — and counting — as political squabbling in Washington keeps the government partially closed.

With another payless payday set to pass at the end of the week, banks are offering cheap or even zero percent loans. Pharmacies are giving discounts on prescription rel="noopener noreferrer" drugs. Restaurants are rel="noopener noreferrer" providing free pizzas, burgers and barbecue.

CLICK HERE TO READ FULL ARTICLE

Texas Retail Electric Providers Post Historic Levels of Customer Trust


July 26, 2018

Texas retail electric providers (REPs) are hitting a home run when it comes to brand trust. Market Strategies announces nine Texas REPs as Most Trusted Utility Brands for 2018. The level of trust among these Texas REPs is unprecedented, and they are reaping the reward with a highly loyal customer base. These and other findings can be found in the 2018 Texas Retail Electric Provider Trusted rel="noopener noreferrer" Brand Study™, a rel="noopener noreferrer" Cogent Reports™ study by Market Strategies International-Morpace.

CLICK HERE TO READ FULL ARTICLE

Texas Electricity Ratings Announces People's Choice Awards


October 31, 2017

Electricity Ratings announced their latest People's Choice rankings of the major Retail Electricity Providers in the state of Texas based purely on customer reviews. The number one provider based on a rolling 6 month average is Direct Energy followed by 4Change Energy and Champion Energy. Bounce rel="noopener noreferrer" Energy, Amigo Energy and rel="noopener noreferrer" Trieagle Energy followed in that order to round out the top 5 customer choice providers in Texas.

CLICK HERE TO READ FULL ARTICLE

Top 10 Most Trusted Texas Retail Electric Providers Brands Revealed


September 07, 2017

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Ten Texas retail electric providers (REPs) are designated Most Trusted Brands among 52 REPs measured in research published today. The research also links brand trust to greater REP market share. Half of all customers in the Texas market would prefer to do business with these rel="noopener noreferrer" most trusted brands and 40% rel="noopener noreferrer" of the customers of the most trusted retailers would stay with their provider even if they could save money by switching.

CLICK HERE TO READ FULL ARTICLE

J.D. POWER

Residential Electric Customer Satisfaction Study Reveals Leaders


August 10, 2016

With the price/value gap narrowing between retail electric providers and regulated public utilities in deregulated states, fewer residential customers are switching providers, making customer rel="noopener noreferrer" satisfaction and retention rel="noopener noreferrer" more important than ever, according to the J.D. Power 2016 Retail Electric Provider Residential Customer Satisfaction Study,℠ released today.

CLICK HERE TO READ FULL ARTICLE

For the 4th Year in a Row 4Change Energy Stands Out


September 24, 2020

“Customers are recommending a few elite Texas REP brands based upon their NPS. That advocacy can translate to better franchise values and increased market share,” said Chris Oberle, senior vice president at Escalent. “The large NPS performance gap indicates the market is ripe for a shakeout, where the top 10 brands have an opportunity to grab the lion’s share of customers.” The top 10 Texas REPs that customers recommend others should use are: 4Change Energy, Champion Energy Services, Acacia Energy, Just Energy, Alliance Power, NEC Retail, American Light & Power, WTU Retail, Beyond Power, Xoom Energy.

CLICK HERE TO READ FULL ARTICLE

4Change Rated #2 Most Trusted Provider


September 25, 2019

“The top Texas REPs are conscious of how trusted and valuable their brand is with consumers,” said Chris Oberle, senior vice president at Escalent. “The good news for REPs is there is plenty of opportunity to build brand trust and attract new customers. Texans are open to hearing about and using new providers they can trust.” Another finding of the study shows that after 17 years of deregulation, 38% of Texans prefer to purchase their electricity from a REP, while 28% would like to use their incumbent utility. Of the incumbent utilities, AEP Texas (32%) and CenterPoint Energy (31%) have the strongest preference rel="noopener noreferrer" among Texans.

CLICK HERE TO READ FULL ARTICLE

Five Texas Retail Electric Providers Stand out


February 18, 2019

Despite a two-point drop in the average net promoter score (NPS) of Texas retail electric providers (REP), five REP standouts post NPS of at least twice the market average. A Cogent Reports survey of Texas customers shows the annual market NPS lowered from 19.6 in 2017 to 17.6 in 2018. As NPS is based upon customer likelihood to recommend a company to others, many believe high NPS is an indication of high customer satisfaction among competitive retailers. American Light & Power, NEC Retail, Constellation, TriEagle Energy and Bounce Energy achieve NPS ranging from 36.3 rel="noopener noreferrer" to 60.0. These results are from the 2018...

CLICK HERE TO READ FULL ARTICLE

Retail Electricity Providers: Top 25 in the United States


2019

Retail electric providers (REPs) offer supply services, rates and other related products to residential and business customers (your local utility still delivers that electricity) in deregulated markets across the United States. Deregulation encourages low electric rates and great service, as competition develops between established electricity providers. Obviously, retail electric service providers need to attract and retain customers, so offering the best rates, service, etc. is in their best interest — and yours. We’ve put together a list of 25 of the top rel="noopener noreferrer" providers from across the US’ deregulated electricity markets.

CLICK HERE TO READ FULL ARTICLE

Houston businesses step up to help workers as second missed paycheck looms


January 22, 2019

A growing number of businesses in Houston are working to help thousands of federal employees who haven’t seen a paycheck for 32 days — and counting — as political squabbling in Washington keeps the government partially closed.

With another payless payday set to pass at the end of the week, banks are offering cheap or even zero percent loans. Pharmacies are giving rel="noopener noreferrer" discounts on prescription drugs. Restaurants are providing free pizzas, burgers and barbecue.

CLICK HERE TO READ FULL ARTICLE

Texas Retail Electric Providers Post Historic Levels of Customer Trust


July 26, 2018

Texas retail electric providers (REPs) are hitting a home run when it comes to brand trust. Market Strategies announces nine Texas REPs as Most Trusted Utility Brands for 2018. The level of trust among these Texas REPs is unprecedented, and they are reaping the reward with a highly loyal customer base. These and other findings can be found in the 2018 Texas Retail rel="noopener noreferrer" Electric Provider Trusted Brand Study™, a Cogent Reports™ study by Market Strategies International-Morpace.

CLICK HERE TO READ FULL ARTICLE

Texas Electricity Ratings Announces People's Choice Awards


October 31, 2017

Electricity Ratings announced their latest People's Choice rankings of the major Retail Electricity Providers in the state of Texas based purely on customer reviews. The number one provider based on a rolling 6 month average is Direct Energy followed by 4Change Energy and rel="noopener noreferrer" Champion Energy. Bounce Energy, Amigo Energy and Trieagle Energy followed in that order to round out the top 5 customer choice providers in Texas.

CLICK HERE TO READ FULL ARTICLE

Top 10 Most Trusted Texas Retail Electric Providers Brands Revealed


September 07, 2017

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Ten Texas retail electric providers (REPs) are designated Most Trusted Brands among 52 REPs measured in research published today. The research also links brand trust to greater REP market share. Half of all customers in the Texas market would prefer rel="noopener noreferrer" to do business with these most trusted brands and 40% of the customers of the most trusted retailers would stay with their provider even if they could save money by switching.

CLICK HERE TO READ FULL ARTICLE

J.D. POWER

Residential Electric Customer Satisfaction Study Reveals Leaders


August 10, 2016

With the price/value gap narrowing between retail electric providers and regulated public utilities in deregulated states, fewer residential customers are switching rel="noopener noreferrer" providers, making customer satisfaction and retention more important than ever, according to the J.D. Power 2016 Retail Electric Provider Residential Customer Satisfaction Study,℠ released today.

CLICK HERE TO READ FULL ARTICLE