Coronavirus (COVID-19) Pandemic
Information and Assistance
STATE OF TEXAS COVID-19 RELIEF PROGRAM
A new state program is helping eligible Texans keep their power on. Eligible residents include those who receive assistance through programs like SNAP or Medicaid or who have filed for unemployment with the Texas Workforce Commission. If you have recently filed for unemployment, call the Texas Lifeline at 866-454-8387 to apply. If you are on SNAP or Medicaid, you are automatically enrolled and do not need to call. Solix hours of operation are 24/7/365.
The state of Texas has partnered with SOLIX to process all relief fund applications through the Texas Lifeline. NOTE: You may experience long call wait times as agents work to serve all Texans in need of assistance. For more information, please see FAQs below.
State of Texas COVID-19 Relief Program FAQs
If you receive assistance through SNAP or Medicaid, or if you’ve filed for unemployment with the Texas Workforce Commission.
How do I apply?
Call the Texas Lifeline at 866-454-8387. All relief fund applications are being processed through The Texas Lifeline in partnership with SOLIX and the state of Texas. You may experience long call wait times as agents work to serve all Texans in need of assistance.
What information will I need to provide when I call?
You’ll need to provide the information that matches your 4Change Energy account, including name and address. It may also be helpful to have the following:
• Account number
• Last four digits of your social security number
• Phone number
What information will I need to provide after I call?
You’ll need to send a copy of your acceptance from the Texas Workforce Commission and a copy of your electricity bill within 30 days of calling. You can send this via email or mail.
1. Email: TX_COVID-19ELECTRICITY_RELIEF@SOLIXINC.COM
View the Full State of Texas PUC Commission Press Release Here
P.O. Box 4060
Killeen, Texas 76540-4060
Like you, we’re all feeling the impact that the coronavirus is having on our daily lives and in our communities. As we navigate this difficult time together, we’re here to help.
We understand that some families may be facing financial difficulties. Please call 4Change Energy customer service at (855) 784-2426 if you are having difficulty paying your bill. We may be able to give you more time to pay your bill.
If you’re in need of bill payment assistance or know someone who needs help, additional support is available. Call 2-1-1 or visit 211texas.org to be connected with relief funds.
The health and well-being of you and our communities is our top priority.
Helpful Tips from the CDC:
How to Protect Yourself
What to do If You are Sick
Since you and your family may be spending more time at home over the coming weeks, you can keep track of your electricity usage by logging in to your 4Change Energy account and visiting your helpful "Usage Dashboard".