We've made it easy to handle everything about your account online 24/7, but sometimes you still need more information. If you need to pay your bill or view your electricity usage, you can do it all right here. Think you have a weird question? Trust us, we've heard it. And you can probably find the answer in our Frequently Asked Questions section.
Power Outage Instructions
Need to report an outage or fallen wire? To get faster service—and save your precious cell phone battery—please call your local Transmission and Distribution Utility (TDU) directly, listed below.
 AEP Texas |
(866) 223-8508 |
| AEP Texas
|
(866) 223-8508 |
| CenterPoint Energy
Track an outage |
(800) 332-7143 |
| Nueces Electric Cooperative |
(800) 632-9288 |
| Oncor Electric Delivery
|
(888) 313-4747 |
| Sharyland Utilities |
(800) 442-8688 |
| Texas-New Mexico Power Company
|
(888) 866-7456 |
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|
4Change Customer Care
Toll Free: (855) 784-2426
Mon - Fri, 7am - 8pm CST Sat, 8am - 5pm
Please Send Faxes to: 1-866-346-1812
Email Support: service@4ChangeEnergy.com
Best time to call?
Tuesdays, 9 am - 1 pm CST
Wednesdays, 9 am - 4 pm CST
Thursdays, 9 am - 4 pm CST
Fridays, 9 am - 12 pm CST
Our Address
4Change Energy
PO Box 660361
Dallas, TX 75266-0361
Questions about your 4Change Energy account?
Find super-speedy answers in our FAQs.
Wondering about enrollment?
Check out the Enrollment FAQs or find your low rate.